B9Captivate Plugin Release Notes

Compatibility

To install B9Captivate Plugin 3.0.1, your printer firmware version must be:

• 5 Series Firmware 96.5.0 or greater
• 6 Series Firmware 0.3.0 or greater

New Features

• Compatibility with the firmware versions listed above

B9Captivate Plugin 3.0.1 is not compatible with your printer firmware. Update to a compatible version of B9Captivate Plugin.

Please contact support@b9c.com and inform us that your B9Captivate Plugin license is invalid after a firmware update. 

This issue may arise if you update your firmware while your printer is not connected to the Internet. To prevent this from happening on future firmware updates, make sure your printer is connected to the Internet before updating your firmware.

To install B9Captivate Plugin 3.0.0, your printer firmware version must be:

• 5 Series Firmware 96.4.0

• With Limited Network Licensing, your printer never needs an Internet connection. Instead, annually transfer a license file to the offline printer via flash drive. 
  • Contact support@b9c.com to enable Limited Network Licensing. 
• Compatibility with 5 Series Firmware 96.4.0

Please contact support@b9c.com and inform us that your B9Captivate Plugin license is invalid after a firmware update. 

This issue may arise if you update your firmware while your printer is not connected to the Internet. To prevent this from happening on future firmware updates, make sure your printer is connected to the Internet before updating your firmware.

B9Captivate Plugin 3.0.0 is only compatible with the firmware versions listed above. If you update your printer to a compatible firmware, B9Captivate Plugin will reappear.

To install B9Captivate Plugin 2.3.1, your printer firmware version must be:

• 5 Series Firmware 96.5.0 or greater
• 6 Series Firmware 0.3.0 or greater

• Compatibility with the firmware versions listed above

Please contact support@b9c.com and inform us that your B9Captivate Plugin license is invalid after a firmware update. 

This issue may arise if you update your firmware while your printer is not connected to the Internet. To prevent this from happening on future firmware updates, make sure your printer is connected to the Internet before updating your firmware.

B9Captivate Plugin 2.3.1 is only compatible with the firmware versions listed above. If you update your printer to a compatible firmware, all of your B9Captivate materials will reappear.

Other known issues when running B9Captivate Plugin 2.3.1 on an incompatible firmware:

• On the Settings > Plugins menu, you can’t tap the B9Captivate Plugin to open its licensing screen. 
• b9matd files on your flash drive don't appear on the printer’s USB Transfer menu. 
• Clicking the Install button in B9Captivate Desktop to upload a material changes the button to “Installing...”, but it never finishes.

To install B9Captivate Plugin 2.2.0, your printer firmware version must be 96.1.3 or greater.

• Compatibility with Firmware 96.2.0 or greater

Your printer must have Firmware 96.2.0 or greater in order to install B9Captivate Plugin 2.2.0. If you continue to experience installation failure on Firmware 96.2.0 or greater, contact support@b9c.com. 

Please contact support@b9c.com and inform us that your B9Captivate Plugin license is invalid after a firmware update. 

This issue may arise if you update your firmware while your printer is not connected to the Internet. To prevent this from happening on future firmware updates, make sure your printer is connected to the Internet before updating your firmware. 

To install B9Captivate Plugin 2.1.3, your printer firmware version must be at least 96.1.3 and less than 96.2.0.

Before you install B9Captivate Plugin 2.1.3, make sure that you are connected to the Internet. After installation, B9Captivate Plugin 2.1.3 will not be useable until you establish an Internet connection to validate your license. 

• You can use the B9Captivate Plugin for up to a week without being connected to the Internet.
• With Private Network Licensing, a local licensing server runs on your private network. The B9Captivate Plugin connects to the local server and never needs an Internet connection. 
  • Contact support@b9c.com to enable Private Network licensing. 
• Tapping the Previous License Keys key icon allows you to re-register any license key that was previously registered by the plugin. 
• Licensing stability has been improved.
• Licensing error messages are more specific, making troubleshooting easier if your license is invalid. 

Before updating, it is strongly recommended that you connect your printer to the Internet, and that you use Ethernet instead of Wi-Fi.

1. Plug your Ethernet cable into the back of your printer. 
2. Use the printer’s menu to navigate to Settings > Network. 
3. If the Ethernet checkbox is not already checked, tap to check the box. 

Then insert a USB drive with b9-core-5_96.0.0.mender and install the firmware update. You may also be able to update through the Settings > Updates menu on your printer, if Firmware 96.0.0 has been made available as an update to your printer.

Your printer must have Firmware 96.1.3 or greater in order to install B9Captivate Plugin 2.1.3. Please contact support@b9c.com and inform us you cannot see .b9plugin files on your printer.

Your printer must have Firmware 96.1.3 or greater in order to install B9Captivate Plugin 2.1.3. If you continue to experience installation failure on Firmware 96.1.3 or greater, contact support@b9c.com. 

The B9Captivate Plugin needs the Internet to check that your license is valid each week. Connect your printer to the Internet and tap the Refresh button in the B9Captivate Plugin. 

Please contact support@b9c.com and inform us that your B9Captivate Plugin license is invalid after a firmware update. 

This issue may arise if you update your firmware while your printer is not connected to the Internet. To prevent this from happening on future firmware updates, make sure your printer is connected to the Internet before updating your firmware. 

Compatibility

In order to use the following material properties 

• Foundation XY Trim - Enterprise Only
• Initial XY Trim - Enterprise Only 

you must be using the following versions: 

• B9Captivate Desktop 1.4.0 or greater 
• Firmware 95.0.0 or greater 

New Features

• You can use materials from the B9Captivate Plugin for up to a week without being connected to the Internet.
• Licensing stability has been improved.

Troubleshooting

If you recently updated your printer firmware: 

Please contact support@b9c.com and inform us that your B9Captivate Plugin license is invalid after a firmware update. To permanently fix this issue, update your printer to Firmware 96.1.3 and install B9Captivate Plugin 2.1.3. 

If you did not recently update your printer firmware: 

B9Captivate Plugin 1.2.4 improves the stability of the licensing, but you still may occasionally encounter an “Invalid License” message when your license is actually valid. When this happens, it is usually right after the printer is rebooted. 

To permanently fix these occasional license issues, update your printer to Firmware 96.1.3 and install B9Captivate Plugin 2.1.3. 

To temporarily work around the “Invalid License” message: 

1. Connect your printer to the Internet.
2. Reboot the printer. 
3. In the Settings > Network menu, wait for your printer to say it is connected. This could take up to two minutes. 
4. Once your printer says it is connected to the Internet, wait an additional three minutes.
5. In the Settings > Plugins menu, tap B9Captivate to open it. 
6. Tap the Refresh button until your license becomes valid. This could take up to five taps. 

If you are still seeing the “Invalid License” message after performing these steps, please contact support@b9c.com. 

If your current license key is valid, you must uninstall the B9Captivate Plugin in order to switch to a different license key. To permanently fix this issue, update your printer to Firmware 96.1.3 and install B9Captivate Plugin 2.1.3. 

Compatibility

• B9Captivate Plugin 1.2.1 is the last B9Captivate Plugin update to have a .fw file. Going forward, all future updates will be .b9plugin files and will only be available for printers running Firmware 96.1.3 or greater. 
• B9 Captivate Plugin 1.2.1 does not support the following material properties. If you set these properties in B9Captivate Desktop, they will have no effect on the print. 
  • Foundation XY Trim - Enterprise Only 
  • Initial XY Trim - Enterprise Only

New Features

• You can use materials from the B9Captivate Plugin for up to a week without being connected to the Internet. 
• Licensing stability has been improved. 

Troubleshooting

If you recently updated your printer firmware: 

Please contact support@b9c.com and inform us that your B9Captivate Plugin license is invalid after a firmware update. To permanently fix this issue, update your printer to Firmware 96.1.3 and install B9Captivate Plugin 2.1.3. 

If you did not recently update your printer firmware: 

B9Captivate Plugin 1.2.4 improves the stability of the licensing, but you still may occasionally encounter an “Invalid License” message when your license is actually valid. When this happens, it is usually immediately after the printer is rebooted. 

To permanently fix these occasional license issues, update your printer to Firmware 96.1.3 and install B9Captivate Plugin 2.1.3. 

To temporarily work around the “Invalid License” message: 

1. Connect your printer to the Internet.
2. Reboot the printer. 
3. In the Settings > Network menu, wait for your printer to say it is connected. This could take up to two minutes. 
4. Once your printer says it is connected to the Internet, wait an additional three minutes.
5. In the Settings > Plugins menu, tap B9Captivate to open it. 
6. Tap the Refresh button until your license becomes valid. This could take up to five taps. 

If you are still seeing the “Invalid License” message after performing these steps, please contact support@b9c.com.