Privacy Policy

Effective Date – May 25, 2018

B9Creations is committed to protecting your privacy. This Privacy Policy applies to our website, including, our online store, our community forum, our Support Portal (collectively, the “Websites”) as well as our products and services (“Services”). This statement governs our data collection, processing and usage practices.

Information Practices

B9Creations understands that security and privacy are important issues for visitors to their website and recognizes their obligations to keep your information secure and confidential. That is why the B9Creations maintains the following standards to help protect information that personally identifies you.

The use of any data collected is governed by the relevant current legislation in your region of the world as well as this Privacy Policy. Should we wish to use the data for a purpose requiring your consent in accordance with such legislation, we will request your explicit consent in each case.

Once given, you may revoke your consent at any time and/or object to future uses of your data. This revocation may be communicated through use of the unsubscribe links provided in emails or by reaching out to the contact provided at the bottom of this policy.

Personal Information

You may be asked to voluntarily provide your name, address, phone number, email address or other personally identifiable information (“Personal Information”) to have access to some features of the Site. You may always refuse to provide your Personal Information, and this may lead to our inability to provide you with certain offerings, services, or products. We or our business partners may also collect information that is anonymous, such as your IP address (a number used to identify your computer on the Internet) or the type of browser you are using (“Anonymous Information”), through the use of cookies or by other means. We hope that, by using Anonymous Information, we can update the site to make it more useful to you and other users. We reserve the right to maintain, update, disclose or otherwise use Anonymous Information, without limitation.

B9Creations uses your Personal Information for the following purposes: to process your requests; to administer and improve the Websites and related services; to notify you of our offerings, services and products that maybe of interest to you; to provide Internet security; and to meet legal requirements.

We will never sell your Personal Information to any third party.

Testimonials and Case Studies

We post customer testimonials and case studies on our Websites, which may contain Personal Information. We obtain each customer’s consent via email or phone prior to posting the customer’s name and testimonial.

Social Media

B9Creations may also provide social media features on the Websites that enable you to share information with your social networks and to interact with us on various social media sites. Your use of these features may result in the collection or sharing of information about you, depending on the feature. We encourage you to review the privacy policies and settings on the social media sites with which you interact to make sure you understand the information that could be shared by those sites.

External Websites

The Websites may contain links to other sites on the Internet that are owned and operated by third parties. If you access those links, you will leave the B9Creations website. B9Creations does not control those third-party sites or their privacy practices, which may differ from B9Creation's privacy practices. B9Creations does not endorse or make any representations about third-party websites. The personal data you choose to provide to or that is collected by those third parties is not covered by the B9Creations Privacy Policy. We encourage you to review the privacy policy of any website before submitting your personal information.


We offer a publicly accessible, community forum. Please keep in mind that if you directly disclose any information through our forum, this information may be collected and used by others.

Service Providers

B9Creations may work with associated businesses which may perform certain functions on our behalf, such as sending email messages, managing data, processing credit card payments or providing services to users. These businesses have access to your Personal Information only to the extent necessary to perform these specific functions and may not use it for any other purpose. We may use third party advertising companies to place ads on the Websites and to place our ads on other websites. If B9Creations is involved in the sale of a substantial portion of its business assets, Anonymous or Personal Information may be among the transferred assets.

We use a variety of security technologies and procedures to help protect your Personal Information from unauthorized access, use or disclosure. When sensitive Personal Information (such as credit card information) is collected in our store, it is protected by our third-party e-commerce provider.

Navigation Information

“Navigational Information” means information about your computer and your visits to the Websites such as your IP address, geographical location, browser type, referral source, length of visit and pages viewed. We use Navigational Information as necessary to operate and improve the Websites. We may also use Navigational Information alone or in combination with Personal Information to provide you with personalized information about B9Creations, such as whether shipping may be available in your region.

Privacy of Children

B9Creations encourages parents and guardians to be aware of and participate in their children’s online activities. We strictly adhere to the Children’s Online Privacy Protection Act and will not knowingly collect, use or disclose Personal Information from any child under the age of 13 in any manner that violates this law.

Data Collection

During set-up or registration on our Support Portal, B9Creations may collect, maintain, and use information about the operation of B9Creations hardware and software, such as hardware serial numbers and printer times.

B9Creations may ask you to provide feedback regarding your printer experience. Any responses will be collected, maintained, and used by B9Creations.

The desktop software will check for software/firmware updates on the B9Creations server.

Your Opportunity to Opt-out of Email Advertising

In the event you do not wish to receive promotional email from B9Creations, follow the opt-out instructions contained within the body of any email message you receive or see below.


When you visit the Site, B9Creations or a third party may store or recognize some information on your computer in the form of a “cookie” or similar file that can help us in many ways. For example, cookies allow us to tailor the Websites to better match your interests and preferences. With most Internet browsers or other software, you can erase cookies from your computer hard drive, block all cookies or receive a warning before a cookie is stored. Please refer to your browser instructions to learn more about these functions. If you reject cookies, functionality of the Website may be limited, and you may not be able to take advantage of some of the Website’s features.


We have policies and procedures in place to protect the privacy and confidentiality of your Personal Information that we collect and maintain. All Personal Information is stored on our secured servers, behind a firewall at a data center with access to data strictly controlled. Any unauthorized use of the Site may result in criminal and/or civil prosecution.

Phishing Scams

It is a policy of B9Creations to not send unsolicited emails seeking certain highly sensitive personal information, such as social security number, date of birth or credit card number. In the event you receive such an email, and you have not previously been in direct contact with its sender, please do not respond and do not open any attachments as they may contain malicious code that will infect your computer.

International Transfer of Information

To facilitate our global operations, we may transfer and access Personal Information from around the world, including the United States. If you are in the European Union, or other regions with laws governing data collection and use, by providing your personal data to us, you consent to the transfer to, processing, and storage of your personal information in the United States and other countries, the privacy laws of which may be considered less strict than those of your region. This consent applies in addition to other legal grounds for transfer, processing and storage of your Personal Information, such as for contract fulfillment purposes.

To the extent that B9Creations is deemed to transfer Personal Information outside of the European Union we rely separately, alternatively, and independently on the following legal basis to transfer your information:

Privacy Shield

B9Creations uses Hubspot for its marketing and sales communications, and Hubspot participates in Privacy Shield.

Necessary For The Performance of The Contract Between B9Creations and Its Members

B9Creations provides a voluntary service; you can choose whether or not you want to use the services. However, if you want to use the services you need to agree to our Terms of Use, which set out the contract between B9Creations and its users. As we operate in countries worldwide (including the US) and use technical infrastructure in the US to deliver Services to you, in accordance with the contract between us, we need to transfer your Personal Information to the US and to other jurisdictions as necessary to provide Services. Simply put, we can’t provide you with Services and perform our contract with you without moving your Personal Information around the world.

Changes to the Policy

We may modify this Policy at any time by posting a revised version of the Policy here, with an updated effective date. Accordingly, we urge you to frequently review the Policy. We will always apply the Policy under which your information was collected, unless we obtain your prior consent. By using the Websites and providing us with your personally identifiable information, you consent to our use of such information as described in this Policy.

Opting-Out and Unsubscribing

Reviewing, Correcting and Removing Your Personal Information

Customers cannot opt out of receiving transactional emails related to their account with us or our store as these communications are necessary for the completion of the Services.

If you provide us with your Personal Information, you have the following rights with respect to that information:

  • To review the user information that you have supplied to us
  • To request that we correct any errors, outdated information, or omissions in user information that you have supplied to us
  • To request that your user information not be used to contact you
  • To request that your user information be deleted from our records
  • To opt out of being solicited by the Websites or third parties
  • To exercise any of these rights, please contact us at or by mail to B9Creations, 525 University Loop, Suite 115, Rapid City, SD 57701, Attention: Privacy. We will promptly change, correct, or delete your information.

Without prejudice to any other administrative or judicial remedy, you shall have the right to complain to a supervisory authority, in particular in the Member State of your place of residence, employment or the place of alleged infringement, if you believe that the processing of the personal data is violating the GDPR.

To Unsubscribe from Our Communications

You may unsubscribe from our marketing and sales communications by clicking on the “unsubscribe” link located on the bottom of our emails, by sending us an email at, or sending postal mail to B9Creations, 2828 Plant St, Suite 2, Rapid City, SD 57702, Attention: Privacy.

Contacting B9Creations

If you have any questions or comments about this Policy or wish to update your Personal Information provided to us, please contact us at Please provide a concise communication with complete information, including your contact information.