Knowledge Base

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Knowledge Base

Trouble Shooting

Trouble Shooting

All trouble shooting articles can be found under the specific product category or in this tab.

HubSpot Support Portal Registration

B9Creations Online Support Portal

Printer Solutions

Core Series Intermittent Wi-Fi Connection (outside the US only)

Core Series Print Issues quick guide resolution

Core Series Printer Operational Issues

Core Series Roughness on Print - Interior Glass Cleaning

Core Series Touch Screen Not Selecting Touched Areas

Printer Network Connections

Reenter Printer's IP Every Time Create is Launched

Required action for 5 Series printers running Firmware 96.5.0 or 96.6.0

Required action for 6 Series printers running Firmware 0.3.0

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Accessory Solutions

B9 Clean does not pump into clear container

B9 Model Cure Troubleshooting

Software Solution

Automatic Firmware Updates

Differences between Olimex, IMX8 without mender, and IMX8 with mender

Microsoft Visual C++ Redistributables