Core XL Series - General Use
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      3. Core XL Series - General Use

      Core 5 XL Series Start Up Trouble Shooting

      A quick guide to potential problems that may arise during printer start up.

        Error description Probable Causes Remedy
      1 The printer does not
      turn on after
      pressing the
      Function button.      		 The printer has not completed
      booting up      		 Check the Function button to
      see if it is blinking. If it is slowly
      blinking, the printer is booting
      up. Wait for the printer to
      complete the boot cycle. 
        Printer requires a re-boot
      (toggle switch on the back of
      the printer)       		 Turn rear On/Off button “Off.”
      Wait 15 seconds. Turn rear
      On/Off button “On.”
      Main connecting cable
      disconnected from mains or
      printer.       		 Connect the main cable to
      mains and printer
      Rear On/Off switched Off Turn On the rear On/Off switch
      No power to the mains outlet Inspect mains electrical fuses or
      breaker switch
      Defective power supply  Confirm LED lit in power supply
        If none of the above solves the problem, contact the B9Creations, LLC support
      2 Touchscreen lights
      up but does not
      display  B9 Core 5 
      Series XL main page.      		 Printer requires a re-boot Turn rear On/Off button “Off.”
      Wait 15 seconds. Turn rear
      On/Off button “On.”
        If none of the above solves the
      problem, contact the
      B9Creations, LLC support 
      3 Touchscreen displays the  B9 Core 5  Series XL main page, but the touchscreen is not responsive. Printer requires a re-boot Wait 5 minutes. Turn rear
      On/Off button “Off.” Wait 15
      seconds. Turn rear On/Off
      button “On.” 
        If none of the above solves the problem, contact the B9Creations, LLC support
        Error description Probable Causes Remedy
      4 Indication Fails to start 
      printing        		 Door Open  Close door to start printing
        Print workflow not followed 
      correctly         		 Re-load model onto B9 Core 5 
      Series XL Series, follow the print 
      procedure 
      Print Model not loaded or is loaded 
      incorrectly        		 Re-load model onto B9 Core 5 
      Series XL Series, follow the print 
      procedure
        If none of the above solves the 
      problem, contact the B9Creations, 
      LLC support
      5 Printer Operates, but 
      Indication fails to print       		 Print model not created properly Check model in B9Create 2.0, 
      insure model is “snapped to floor”
        Error with the Print model file Load and print “Test” model. If the test model prints accurately, the .stl model is not correct. Remake .stl file and reprint.  
      Print Model not loaded or is loaded 
      incorrectly        		 Re-load model onto B9 Core 5 
      Series XL Series, follow the print 
      procedure
      Improper material selected  Confirm material selected in the B9 Core 5 Series XL is the same as the material in the Vat used for printing
      Model not sufficiently supported or 
      improperly positioned      		 Adjust supports and modify the 
      print position of the model. 
      Material is old  Replace material in Vat. Clean Vat. Refill Vat with proper material. Reprint model.  
      Re-boot required  Turn rear On/Off button “Off.” Wait 15 seconds. Turn rear On/Off button “On.” Re-load model and re-print 
        If none of the above solves the 
      problem, contact the B9Creations, 
      LLC support  
        Error description Probable Causes Remedy
      6  Printer Operates, but 
      Indication prints poorly       		 Print model not created properly   Check model in B9Create, 
      insure model is “snapped to floor or foundation”
        Error with the Print model file Load and print the “Sample Print” model. If the test model prints accurately, the .stl model is not correct. Remake .stl file and 
      Improper material selected Confirm material selected in the B9 Core 5 Series XL is the same as the material in the Vat used for printing. 
      Model not sufficiently supported or 
      improperly positioned       		 Adjust supports and modify the 
      print position of the model.  
      Material is old  Replace material in Vat. Clean Vat. Refill Vat with proper material. Reprint model.
      Re-boot required Turn rear On/Off button “Off.” Wait 15 seconds. Turn rear On/Off button “On.” Re-load model and re-print 
        If none of the above solves the 
      problem, contact the B9Creations, LLC support
      7  The printer does not connect 
      to a computer      		 Printer and computer not on the same network   Confirm the printer and computer are on the same network  
        Printer not connected to the 
      network        		 See Section Connecting to a 
      Network. Confirm network 
      Password is entered properly  
      Computer not connected to the 
      network        		 Select the proper network and 
      enter Password properly on the 
      computer.
      Network router not functioning 
      correctly       		 Turn off the router. Wait 15 
      seconds. Restart router. Wait for 
      the router re-boot sequence. 
      Check the network status on the 
      computer. 
      ETHERNET CONNECTED DEVICES 
      ONLY – Ethernet cable(s) bad.      		 Replace Ethernet cables that 
      connect the printer and computer 
      to the router. 
      Wi-Fi CONNECTED DEVICES ONLY –
      Printer out of range of the router       		 Reposition printer closer to the 
      router or router closer to the 
      printer.  
      Manually add the printer using the 
      IP address found on the printer’s 
      home page        		 See Sections Connecting to a 
      Network and Manual Connection.
      Communication issue with the 
      printer, computer and router.        		 IT issue associated with the 
      network. Contact your IT 
      assistance.  
        If none of the above solves the 
      problem, contact the B9Creations, 
      LLC support 
        Error description Probable Causes Remedy
      8 USB Cpj files not transferring to 
      the printer.       		 1. Bad USB, try a different USB
      2. Verify printer USB operation: 
      a) inserting a USB into the 
      printer. 
      b) Selecting USB Transfer on the main screen. Wait until the right and left screens are 
      populated. 
      c) On the left screen scroll to the Sample Print 
      d) Hold your finger on the 
      "Sample Print until the 
      message appears "Do you want to transfer the Sample print to the USB? Select "Yes". 
      e) The "Sample Print should now be on the USB. 
      f) Again Select "USB Transfer" on the main screen if correctly operating the Sample Print should then appear on the right side "USB Memory" screen.      		 If the print does not appear, contact B9 
      Technical
      9 USB devices formatted with 
      exFAT are not compatible.      		 Use a different USB format  
      Error Code  Possible Cause Remedy
      25000 This error code will be displayed if the printer is rebooted during a print cycle. Retry the print
      25009 or 25011  Slicing Error Slightly adjust the layout in Create Software, re-slice, and reprint.
      ERROR - MAX LED TEMP 
      EXCEEDED, ABORTING 
      PRINT or 25010 
      • Printer environment too warm 
      • Air Filters are dirty 
      • Inadequate Printer airflow clearance  
      		 Turn printer “Off” for 10 minutes, ensure the printer is in an office temperature environment, air filters are clean and there are twelve inches of printer clearance