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B9Captivate and Printer License changes

New Firmware replaces the B9Captivate Plugin licensing system with "Printer License."

If you already use B9Captivate

If B9Captivate Plugin was installed before the update, its license key is automatically registered as your Printer License key. Your B9Captivate materials remain accessible, and your B9Captivate functionality does not change as a result of this migration.

Existing license keys retain their properties, including expiration dates and Enterprise status. The change does not automatically grant access to additional licensed features.

Where to find your license

On the printer, open Settings → Licensing → Printer License.

The Plugins section is no longer available on the New Firmware, and .b9plugin files can no longer be installed.

If you remain on earlier firmware

The updated licensing system remains compatible with printers that continue to use B9Captivate Plugin on earlier firmware. An appropriate valid license is still required, including Enterprise access if you use Enterprise features.

 Reinstalling B9Captivate after a downgrade

B9Captivate Plugin 3.1.1 addresses a specific installation issue on earlier firmware. It is relevant if you complete all of the following steps:

  1. Update a printer with B9Captivate Plugin installed to New 97.0.0 and 1.0.0 Firmware.
  2. Perform a factory reset while the printer is running New 97.0.0 and 1.0.0 Firmware.
  3. Downgrade to earlier firmware using Downgrade Gateway Firmware.
  4. Attempt to reinstall B9Captivate Plugin.

In this situation, earlier B9Captivate Plugin installers fail to install. Use B9Captivate Plugin 3.1.1 when reinstalling on the earlier firmware.

Please contact B9C Support for access to the B9Captivate Plug-In 3.1.1 File.

Version 3.1.1 is otherwise identical to version 3.1.0 and supports the same earlier firmware versions as 3.1.0.

If you do not perform the factory reset in step 2, B9Captivate Plugin remains installed when you downgrade using Downgrade Gateway Firmware.

Note: B9Captivate Plugin 3.1.1 is for compatible earlier firmware. It does not restore .b9plugin installation support on New 97.0.0 and 1.0.0 Firmware.