Med Series Start Up Trouble Shooting Guide

Error description

Possible Causes

Remedy

1

The printer does not turn on when pressing the Function button.

The printer has not completed booting up

Check the Function button to see if it is blinking.  If it is slowly blinking, the printer is booting up.  Wait for the printer to complete the boot cycle.

Printer requires a re-boot

Turn rear On/Off button “Off.” Wait 15 seconds.  Turn rear On/Off button “On.”

Main connecting cable disconnected from mains or printer.

Connect the main cable to mains and printer

Rear On/Off switch off

Turn On the rear On/Off switch

No power to the mains outlet

Inspect in-house electrical fuses or breaker switch

Defective power supply

Confirm LED lit on the power supply

If none of the above solves the problem, contact the B9Creations, LLC support

2

Touchscreen lights up but does not display B9 Core Med 500 main page.

Printer requires a re-boot

Turn rear On/Off button “Off.” Wait 15 seconds.  Turn rear On/Off button “On.”

If none of the above solves the problem, contact the B9Creations, LLC support

3

Touchscreen displays the B9 Core Med 500 main page, but the touchscreen is not responsive.

Printer requires a re-boot

Wait 5 minutes. Turn rear On/Off button “Off.” Wait 15 seconds.  Turn rear On/Off button “On.”  

If none of the above solves the problem, contact the B9Creations, LLC support

4

Indication Fails to start printing

Door Open

Close door to start printing

Prior print or aborted file not removed from the printer

See Sections Inserting and Securing Build Table and Printing an Object. Clean Build Table. Install Build Table in the printer. Close door. Start the print job.

Print workflow not followed correctly

Re-load model onto B9 Core Med 500 Series, follow the print procedure

Print Model not loaded or is loaded incorrectly

Re-load model onto B9 Core Med 500 Series, follow the print procedure

If none of the above solves the problem, contact the B9Creations, LLC support

5

Printer Operates, but Indication fails to print

Print model not created properly

Check model in B9Create, insure model is “snapped to floor”

Error with the Print model file

Load and print “Test” model. If the test model prints accurately, the .stl model is not correct.  Remake .stl file and reprint. 

Print Model not loaded or is loaded incorrectly

Re-load model onto B9 Core Med 500 Series, follow the print procedure

Improper material selected

Confirm material selected in the B9 Core Med 500 is the same as the material in the DuraVat used for printing.

Model not sufficiently supported or improperly positioned

Adjust supports and modify the print position of the model.

Material is old

Replace material in DuraVat.  Clean DuraVat.  Refill DuraVat with proper material. Reprint model.

Re-boot required

Turn rear On/Off button “Off.” Wait 15 seconds.  Turn rear On/Off button “On.”  Re-load model and re-print

If none of the above solves the problem, contact the B9Creations, LLC support

6

Printer Operates, but Indication prints poorly

Print model not created properly

Check model in B9Create, insure model is “snapped to floor or foundation”

Error with the Print model file

Load and print the “Sample Print” model. If the test model prints accurately, the .stl model is not correct.  Remake .stl file and reprint. 

Improper material selected

Confirm material selected in the B9 Core Med 500 is the same as the material in the DuraVat used for printing.

Model not sufficiently supported or improperly positioned

Adjust supports and modify the print position of the model.

Material is old

Replace material in DuraVat.  Clean DuraVat.  Refill DuraVat with proper material. Reprint model.

Re-boot required

Turn rear On/Off button “Off.” Wait 15 seconds.  Turn rear On/Off button “On.”  Re-load model and re-print

If none of the above solves the problem, contact the B9Creations, LLC support

7

The printer does not connect to a computer

Printer and computer not on the same network

Confirm the printer and computer are on the same network

Printer not connected to the network

See Section Connecting to a Network.  Confirm network Password is entered properly

Computer not connected to the network

Select the proper network and enter Password properly on the computer. 

Network router not functioning correctly

Turn off the router.  Wait 15 seconds. Restart router. Wait for the router re-boot sequence.  Check the network status on the computer.

ETHERNET CONNECTED DEVICES ONLY – Ethernet cable(s) bad.

Replace Ethernet cables that connect the printer and computer to the router.

Wi-Fi CONNECTED DEVICES ONLY – Printer out of range of the router

Reposition printer closer to the router or router closer to the printer.

Manually add the printer using the IP address found on the printer’s home page

See Sections Connecting to a Network and Manual Connection.

Communication issue with the printer, computer and router.

IT issue associated with the network.  Contact your IT assistance.

If none of the above solves the problem, contact the B9Creations, LLC support

8 

USB Cpj files not transferring to the printer.

1. Bad USB, try a different USB
2. Verify printer USB operation:

1. inserting a USB into the printer.
2. Selecting USB Transfer on the main screen. Wait until the right and left screens are populated.
3. On the left screen scroll to the Sample Print
4. Hold your finger on the "Sample Print until the message appears "Do you want to transfer the Sample print to the USB? Select "Yes".
5. The "Sample Print should now be on the USB.
6. Again Select "USB Transfer" on the main screen if correctly operating the Sample Print should then appear on the right side "USB Memory" screen.

If the print does not appear, contact B9 Technical 

9

USB devices formatted with exFAT are not compatible.

Use a different USB format