Replace projector d912hd

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ROSITAGIOIELLI
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Replace projector d912hd

Post#1 » Fri Sep 01, 2017 10:50 am

Hi friends, as posted I had some serious problems with my D912 hd, one is on the power supply internal the projector, so the projector doesn't switch on and second among the lensis there are some debris, and for this reasons I'd like to buy Chooch's silicon gaskets but I don't know if there are also for the 912 hd. I wonder is it possible to clean the lenses? the operations are similar as that show in the Chooch's pdf for the d535 projectorhttp://www.b9c.com/downloads/D ... ctions.pdf
So very probably if is more convenient to replace the old projector with a new one. I'd like to know what I have to do for transform the new projector in one able to work in the b91.2 Do you think it is possible to use only Chooch gaskets or do I have to change anything else? and where is possible to buy the components for replace it in the new projector
Thanks very mutch in advance Sergio http://www.rositagioielli.it
rositagioielli@gmail.com
w.app+393470668715

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Robert Howle
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Re: Replace projector d912hd

Post#2 » Fri Sep 01, 2017 2:30 pm

Did u try to buy the projector from B9. The ones they have are already modified for the 1.2.

Just asking.

Robert Howle
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ROSITAGIOIELLI
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Re: Replace projector d912hd

Post#3 » Sat Sep 02, 2017 4:40 am

Dear Robert, I live in Italy and the transport expenses are very high for me is better may be first try to fix the power supply unit of my projector by the assistance center, second I'd like to clean the lenses from the inside dust became by the previous broken lamp. first I would try to fix the problem of the power supply and then clean the lenses internally, so I would like to know how to disassemble them to clean them. If all this is not possible and I have to buy a new projector, I wanted to know if I can recover the modified pieces from the old one and know what these pieces are.
Thank you

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Robert Howle
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Re: Replace projector d912hd

Post#4 » Sat Sep 02, 2017 6:06 pm

As far as I know the spacer (changes focal length) and gasket (to keep out dust) are the add on parts done at the factory. The closest dealer to you may be the two in Spain. Maybe they can assist you. Look at "Global Dealer Network".

Robert Howle
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ROSITAGIOIELLI
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Re: Replace projector d912hd

Post#5 » Sun Sep 03, 2017 1:15 pm

Thanks robert but is it isn't possible to have these notice by the fabric? I tried to contact the assistance but in the assistance mask request the serial number of my printer where can i find it in order to have assistance?

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ROSITAGIOIELLI
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Re: Replace projector d912hd

Post#6 » Mon Sep 04, 2017 1:43 am

I posted in the forum my problems about my d912 hd projector.
Possible nobody can help me?
I'd like to know how is possible clean the lenses or if I have to change the projector I have to buy from you (where?) or I can use the parts of the old for modify a new one.
That's all till to now no answer, for assistance ask the serial printer number I ask where is it NO ANSWER!!!
Very good customer care!

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brumbaer
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Re: Replace projector d912hd

Post#7 » Mon Sep 04, 2017 11:38 am

You can remove the lens and clean it. As far as I remember you can access the optical-system from the front without taking the projector completely apart.
If the resin is still liquid it should be no problem, if it hardened you might be in trouble.

If you find a replacement of the same type for your projector, obviously you can take out the gasket and distance holder from your old projector and put it in your new projector. It's relatively easy to access - if you removed the optical system for cleaning, you will have seen it.

If the gasket doesn't fit, because you use a different projector type, you can cut you're own gasket from "rubbermat" or print one with an elastic resin. I used a resin from Spot-A when I switched the 1.0 projector to a DH910 - works for two years now.

When you choose a different projector, choose one from Vivitek, that has the same serial interface, so it can be switched on and off and have it's bulb hours read by the B9 controller board.

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ROSITAGIOIELLI
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Re: Replace projector d912hd

Post#8 » Mon Sep 04, 2017 1:21 pm

Dear Brumbaer the problem was caused by the breakdown of the lamp refractory material, which was spilled inside the projector! But as I told not only my projector doesn't switch on and the green led blink continuously, for electronic power supply problem, so the technician sent the projector to Milano where is the vivitek official assistance, I don't know yet if they fix me the problem because is a modified projector, in any case if the operation cost to much, I'm preparing to replace with a new one, so I try to understand if is possible for me take the modified items from the old one.

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Robert Howle
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Re: Replace projector d912hd

Post#9 » Mon Sep 04, 2017 1:52 pm

As I said before the only modifications are the spacer (which changes the focal length and the ability for the projector to focus more closely on the vat), the other mod is the gasket to prevent dust from getting into the lens system.

I am not sure if the factory removes the uv filter or if it even has one.

Ask support and they can tell u about that.

Save the "spacer ring" and the dust "gasket" from the old projector.

Robert Howle
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ROSITAGIOIELLI
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Re: Replace projector d912hd

Post#10 » Mon Sep 04, 2017 2:15 pm

thanks Robert Till to now the support doesn't reply me, may be because I sent a normal mail. I don't know how read the printer serial number so I can't go ahead in the request of support! Possible?

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akgold
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Re: Replace projector d912hd

Post#11 » Mon Sep 04, 2017 2:34 pm

ROSITAGIOIELLI wrote:thanks Robert Till to now the support doesn't reply me, may be because I sent a normal mail. I don't know how read the printer serial number so I can't go ahead in the request of support! Possible?


Take a picture of the back of the projector where the numbers are located and post it here
we will read it for you
I'm so far behind I think I'm First !!

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ROSITAGIOIELLI
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Re: Replace projector d912hd

Post#12 » Tue Sep 05, 2017 4:37 pm

thanks Alaska when the projector will back from the assistance I'll do that

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ROSITAGIOIELLI
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Re: Replace projector d912hd

Post#13 » Wed Sep 13, 2017 3:42 pm

I'm still wait the projector from vivitek center, and till to now, nobody of the b9 staff gave me any kind of assistance, in the matter of replace and modify a new vivitek,
Great assistance thanks

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mikej
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Re: Replace projector d912hd

Post#14 » Thu Sep 14, 2017 6:14 am

We offer replacement projectors. But if choose to buy your own and do your own modification (which is fine), please understand that we have no support for that. If you ask a specific question then we can try to answer, but we don't have any kind of guide for the overall procedure as we feel it's not something the average user should attempt.
Measure Twice, Cut Once.

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ROSITAGIOIELLI
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Re: Replace projector d912hd

Post#15 » Mon Oct 02, 2017 9:27 am

Thanks Mikej, till to now that is the reply of the Vivitek assistance in Europe to a generic projector assistance (team net service mr Rossi) where I gave the projector to fix the power supply problem, but many time the told them that the projector is out of warranty but they doesn't understand :



End User [2017-09-29 12:39:15.567]
hello
maybe I must send a written complaint to the management.

regards

Emilio
Team Net Service srl
End User [2017-09-29 12:33:27.767]
why do not you answer my request?
End User [2017-09-28 13:37:23.073]
I am still waiting for shipping arrangements. This approach to your customers is not good.
I am a little annoyed
If you can ship my the power supply, I change it (We are a projector repair center in Italy)
End User [2017-09-26 19:16:22.467]
I am still waiting for shipping arrangements. This approach to your customers is not good.
I am a little annoyed
If you can ship my the power supply, I change it (We are a projector repair center in Italy)
Customer Support [2017-09-25 11:52:06.497]
Dear Mr. Rossi,

Thank you for your reply.

We checked the email addresses that you sent to us, and we have the correct email address in our system (info@teamnetservice.it). This means that your issue needs a closer investigation.

We have forwarded your issue to our second line support for further investigation. We will send you a new email as soon as we have an update to this case.

Please do not hesitate to contact us in the meantime with any additional questions, comments or updates.

Kind regards,

Savvas
Vivitek Support Team
End User [2017-09-22 10:54:43.510]
hi,
I checked my mail and spam and did not receive it,

my email are:: info@teamnetservice.it or info@teamnetservice.com.

I look forward to hearing from you
regards
Customer Support [2017-09-22 10:04:31.873]
Dear Mr. Rossi,

thank you for your reply.

We will remind our service center to contact you, please have a look in your spamfolder as it might that the email from our service center will arrive in the spamfolder.



With best regards,

Dimitri
Vivitek Technical Support
End User [2017-09-20 12:52:45.113]
hi
I am still waiting for your shipping information, i have not received any.
regards
Customer Support [2017-09-14 09:39:52.993]
Dear Mr. Rossi,

Thank you for the reply.
The rma has been created and you will be contacted soon with regards to the repair quote.

Best,
Alex
Vivitek Support
End User [2017-09-13 16:03:25.570]
Hello, i have repaced lamp but the problem remains. please send me where to ship to get a repair quote.

Only for your information,Our company repairs video projectors and we would be interested in offering a repair service for your brand in Italy.

Please visit http://www.teamnetservice.it
regards
Customer Support [2017-09-08 14:55:10.267]
Dear Mr. Rossi,

in this case, please replace the lamp first. If it does not solve the issue, an out of warrenty repair can be setup.

Kind regards

Norman
Vivitek
Customer Support [2017-09-06 11:33:56.293]
Dear Mr. Rossi,

Thank you for your reply.

We have forwarded your request and will get back in touch with you as soon as possible.

Kind regards

Verena
Vivitek
End User [2017-09-05 14:54:06.953]
hello,
see attached file for serial number, problem is : projector no start, when plug power cable the light power blink green continuously, no button works.
Customer Support [2017-09-05 12:16:56.193]
Dear Mr. Rossi,

thank you for your reply.

Arranging a out off warranty repair will not be an issue but in order to do that we would at least need to know what the issue is and in order to track your repair we would also need the serial number.

If you have further questions, please let us know.

Kind regards,

Melanie
Vivitek
End User [2017-09-04 19:00:54.370]
hello,
i inform you that the product is out warranty, please send me RMA ticket and tell me where to ship the projector
End User [2017-09-04 19:00:09.787]
hello,
i inform you that the product is out warranty, please send me RMA ticket and tell me where to ship the projector
Customer Support [2017-09-04 12:46:31.613]
Dear Mr. Rossi,

Thank you for contacting Vivitek.
Please provide us with the invoice of the product to check for the warranty and create and RMA ticket.
Thank you so much.

Best,
Alex
Vivitek Support

So Dear Mikej what suggest to me? May be ask assistance to red resins or do you have other own assistance in europe?
Possible that for a power supply problem in the projector I'm obliged to buy a new one?
Best regards Sergio

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ROSITAGIOIELLI
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Re: Replace projector d912hd

Post#16 » Tue Oct 03, 2017 10:27 am

Dear Mikej for this kind of problem power supply issue I have to completely change the projector may be from your company could you supply me the spare parts?
Pls let me know what I can do
Thanks Sergio

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mikej
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Re: Replace projector d912hd

Post#17 » Tue Oct 03, 2017 11:02 am

We don't have parts of projectors in stock, just new projectors. Maybe you can find a used/broken one online? I've no idea which parts would need to be swapped or if it's even possible.
Measure Twice, Cut Once.

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ROSITAGIOIELLI
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Re: Replace projector d912hd

Post#18 » Fri Oct 06, 2017 10:22 am

Ok Mike yesterday the Europe assistance in Czech, gave me the OK to send the projector,I across the fingers.

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ROSITAGIOIELLI
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Re: Replace projector d912hd

Post#19 » Tue Oct 17, 2017 1:40 am

Dear Mikej the projector european assistance replay me about the projector, unfortunately during the shipment the optical engine is broken so they wrote me:
"Dear Customer

Out technician found out that the optical engine of your projector is broken
As it is clear that the projector has been opened and parts were edit this projector falls out of warranty
Do you want that we replace the optical engine for you?
In the attached word document you will find the price

With best regards,

Michael Sterk
Service Coordinator
Vivitek EMEA
tel: +31 20 8003986
email: Michael.sterk@vivitek.eu......
website: http://www.vivitek.eu
and in attach there was these pic:
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IMG_6510.jpg (81.77 KiB) Viewed 455 times
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IMG_6509.jpg (74.26 KiB) Viewed 455 times
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IMG_6507.jpg
IMG_6507.jpg (76.24 KiB) Viewed 455 times
fattura vivitek.jpg

I wonder if the assistance might mount me the optical engine with necessary modification, may be I could ask to send me the broken pieces and try to mount the modified pieces, could you help me in this operation? could you explain me what are the pieces that I must keep from the older optical engine?
thanks Sergio

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mikej
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Re: Replace projector d912hd

Post#20 » Tue Oct 17, 2017 3:58 am

Sounds like they are just trying to turn it back into a "normal" projector. They should not touch the modifications done to make it focus at the short distance needed to 3D print.
We will not re-modify your projector.
Just have them fix the power supply or whatever you found was broken, leave the light engine modifications alone.
Measure Twice, Cut Once.

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