We are looking for a full-time Customer Support Representative who is organized, can think of solutions in a quick and systematic manner and understands the product they are supporting.
You will be the “front line” on communications with our customers when they face concerns. They must be comfortable with diffusing challenging situations with good communication and have great knowledge of ticketing and RMA procedures. They must always be looking for sales opportunities and ways to improve systems, products and processes.
The goal is to ensure that the customer can get up and running as effectively and efficiently as possible.